Shipping policy

Shipping & Delivery

Order Processing

We strive to process and dispatch your order within 1-2 days of purchase. During peak shopping periods, please allow a little extra time for dispatch.

You'll receive an immediate email confirmation once your order is placed, and our team will keep you informed throughout the journey of your purchase.

Delivery Timeframes

United Kingdom
Standard delivery arrives within 3-5 working days from dispatch (weekends and public holidays excluded).

European Union
Standard delivery arrives within 7-9 working days from dispatch (weekends and public holidays excluded).

International Destinations
For most worldwide locations, delivery typically takes between 7-18 working days from dispatch (weekends and public holidays excluded).

Delivery Costs

Shipping fees are calculated individually based on your delivery address and the dimensions and weight of your items. The exact cost will be displayed at checkout before you complete your purchase.

Important Note for EU Customers

Following recent trade regulations, all European Union orders must now pass through customs clearance, which may extend delivery times beyond our standard estimates. Please be aware that Scout Atelier Ltd is not responsible for any customs duties, taxes, or clearance fees that may be levied by your country. These charges are the responsibility of the purchaser and must be settled directly with the relevant customs authority.

For any questions about shipping, please contact us at scout@scoutatelier.com